FAQ

Delivery Time

All orders are made to order and can take up to 7 days to arrive. We aim to ship out all orders within the same working day.


Please Note: once an order has been placed, we can not change any details of your order, such as the following:

- The product purchased

- The size of the item

- The shipping address

- Adding or subtracting any items to your order

- The shipping method, or time of delivery.


Returns Policy

We are happy to exchange any merchandise within 14 days from the purchase, in light of the following situations: 

1. We have posted the wrong item.

2. The item received is damaged on arrival.

Please note: We do not exchange sizes, so please refer to the size guide before purchasing. 


Wholesale enquiries

If you are a retailer/e-tailer within the UK, Europe or the U.S.A. and are interested in stocking Where The Trail Begins products, please e-mail: wherethetrailbegins1@gmail.com